FAQs


Can I collect?

es you can, when placing an order please select 'Collection' rather than 'shipping'. We will contact you to arrange a time when you can collect. Orders for collection we aim to get ready within 1-3 working days from order time.

Can I return my order?

Cut to size foam is produced to your specific requirements, we are unable to exchange or refund 'cut to size' foam unless the order supplied is cut incorrectly. Upholstery sundries and sheet foam orders can be cancelled by giving written notification of cancellation within 7 days from date of collection/delivery. On cancellation you must return the goods to us in a saleable condition and at your costs.

Can I visit your store?

Yes you can, we are based at 212a Whitchurch Road, Cardiff CF14 3NB we are on the corner of Whitchurch Road and Banastre Avenue

Can I visit?

Yes we have a trade counter. Please see opening hours for times.

Foam fire regulations?

ALL UPHOLSTERY FOAMS & FIBRE CONFORM TO FURNITURE AND FURNISHINGS (FIRE) (SAFETY) REGULATIONS 1988 STATUATORY INSTRUMENT 1324 OF 1998 AMENDED 1989, 1993, 2010.

A fire test certificate can be supplied with the order if requested.

How can I order?

By Phone by calling 029 2061 9813,

By Fax by calling 029 2062 7825

By email sales@smfoam.co.uk

Payment is required with the order. Orders by Fax and Email please don't supply payment details, we will contact you once we have received the order.

How can I pay?

By phone we accept all major debit and credit cards excluding Amex. By post by sending a cheque payable to 'SM FOAM LTD', please allow extra 5 working days for the cheque to clear.

What are your company details?

SM Foam Ltd
Company Registration : 06036185
Vat Number : 100 4818 60
Address : 212a Whitchurch Road, Cardiff, CF14 3NB
Tel : 029 2061 9813
Fax : 029 2062 7825

What are your opening hours?

We are open

Monday 9.45 to 3.00
Tuesday 9.45 to 3.00
Wednesday By appointment only
Thursday 9.45 to 3.00
Friday 9.45 to 3.00
Saturday By appointment only

What areas do you deliver to?

Standard delivery rates cover all UK mainland areas. Surcharges will apply to the following areas: IV all postcodes
KA 27 and 28
KW all postcodes
PA 20 and PA 34 to 88
PH 19 to 50
TR 21 to 25


We are unable to deliver to the following areas: BT, GY, HS, IM, JE, ZE

What is cut to size foam?

Cut to size foam is cut to your individual requirements (within tolerance +/- 4mm) and cut square with clean edges.

What is sheet foam?

Sheet foam is a single cut for the foam block. Foam sheets are not guaranteed square and will have rough edges and may can contain small rips on the edges.

When will I receive my order?

We aim to process and deliver all orders within 2-4 working days from time of order. During busy times this is not always possible and we will contact you to notify you of any delays.

Why has my foam changed colour?

Open cell foam is not UV protected and will change colour when exposed to sunlight. Colour variations can also occur during manufacture. The change in colour does not affect the quality of the foam.