Terms and conditions
Please note : 'us' and 'we' is SM FOAM Ltd with 'you' and 'your' the customer.
Payment is required at time of order unless agreed otherwise with us. Prices are inclusive of VAT 20% and correct at time of print and subject to change without notice.
We aim to hold stock for all orders however at our discretion we may substitute a product or refund money if out of stock.We reserve the right to refuse any order or cancel any order and refund the full order amount.
Please note full sheets of foam are not trimmed square they may contain a crust or hard edge along with small cuts on some of the edges.
Sheet sizes are approximate and can vary by 2" in length and width.
Foam during manufacture can change colour. Colour variations do not affect the quality of the foam.
All our foam is to latest fire regulations unless specified or requested otherwise .
Cut to size foam is produced to your specific requirements, we are unable to exchange or refund 'cut to size' foam unless the order supplied is cut incorrectly.
Sheet foam orders can be cancelled by giving written notification of cancellation within 7 days from date of collection/delivery. On cancellation you must return the goods to us in a saleable condition and at your costs.
On delivery a valid signature will be required unless you request otherwise and title in the goods will pass to you.
If instructed by you to leave goods without a signature the title in the goods will pass to you.
Damaged goods must be refused on delivery and signed as damaged return to sender.
In the event of non/late delivery you must notify us immediately.
We aim to despatch all orders within 3 days of order but cannot guarantee this.
We cannot be held responsible for delay in supply or delivery of goods caused by circumstances beyond our control.
Standard delivery is not a guaranteed service, for time specific POA.
Delivery surcharges will apply to the following areas:
- IV all postcodes
- KA 27 and 28
- KW all postcodes
- PA 20 to 99
- PH 19 to 50
- TR 21 to 25
We are unable to deliver to the following areas:
BT, GY, HS, IM, JE, ZE
Non standard delivery rates will be confirmed with you before the order is processed. Parcels are required to be opened and unwrapped within 12 hours of delivery.
If foam is rolled, open parcel carefully, unroll the item and lay flat as required.
We accept no responsibility for the condition of the foam if left wrapped or unopened for longer than 12 hours from the time of delivery.